RETURNS

RETUEN POLICY

We hope you enjoy shopping and love your order at SHELLVIO!! If for any reason you're not satisfied or doesnt fit with your purchase, Good news! You can return and we accept returns for store credit only.

CONDITIONS OF RETURNS

*Items must be returned within 14 days from the date of delivery, in new and unused condition with all original labels/tags attached.

*All items must be received in original condition - unworn, unwashed, with all tags, including any SHELLVIO hangtags, attached.

* Items must be without any markings, damage, make-up, smells, pet hair, perfumes, deodorant and/or washing powder.

*If the returned item/s do not match the above conditions the order will be returned back to the sender. 

Returned items not received in their original state will be automatically returned to the customer. SHELLVIO reserves the right to reject a return if we conclude it is not in a new condition.

*If you paid for shipping at the time of your original order, you will not be credited the cost of shipping as part of your return.

SALE ITEMS

Sale items are final sales and cannot be returned for a Store Credit. 

Any Final Sale items which are returned to us will be returned to sender.

RETURE POLICY

*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.

We aim to process returns within 7 business days of receiving them in our warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. 

EXCHANGES

Regrettably, we do not offer exchanges at this time, as we cannot reserve stock. Once you receive your store credit, you can use to purchase a different size, colour or different item of your choosing.

Store Credit

Once we receive your return, your SHELLVIO account will be issued with store credit. An account will be created for you if you previously checked out as a guest. You can view your total store credit balance at any time by logging into your SHELLVIO account.

Your SHELLVIO store credit can only be used at shellvio.com Unfortunately it cannot be transferred to cash, another person or another account.

Faults

All items shipped from Shellvio are carefully checked for any faults before dispatch. We are sorry to hear that! 

If you receive broken, damaged or wrong item. Damage claims must be made within 48 hours of package arrival.  No claims can be made after 48 hours. 

Your item must be unused and in the same condition that you received it in the original packaging, with a receipt or proof of purchase.

Please provide a photo of a faulty item claim and your order number to our Costumers Service.

Please Email Us: info@shellvio.com

we will get back to you within 24 to 48 hours.