Privacy Policy

This Privacy Policy describes how shellvio.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Personal information we collect 
We generally collect your personal information directly from you. For example when you subscribe to the mailing list, enter details to complete your online transaction, complete surveys, enter promotions etc... generally the type of personal information we collect about you includes your name, e-mail address, and phone numbers, age, gender etc… if you do not give this information, we may not be able to provide goods or services to you.

Further when you visit our websites, we may collect more information about your visits, website activity and record the following information for statistical purposes:

  • your ISP server address
  • your top level domain name (for example .com, .gov, .au, .uk etc)
  • the pages you accessed and documents downloaded
  • the name of the web page directing you
  • the type of browser you are using
  • your clicks and activity on our site

How we may use your personal information
SHELLVIO collects personal information for the following purposes:

  • to process and fulfill your order, including to send you emails to confirm your order status and shipment
  • to communicate with you and to send you information by text, email, postal mail or other means about our products, services and promotions or the products and services of others, unless you have directed us not to contact you with promotional communications
  • to administer and fulfill our promotions
  • to help us learn more about your shopping preferences
  • to help us address problems with and improve our site design, products and services
  • to enhance your shopping experience
  • to analyse trends and statistics
  • to protect the security or integrity of our website and our business
  • to contact you if necessary

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.  


Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Cookies
Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorised us to provide your personal information. 

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

How to contact us
If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to SHELLVIO's privacy policy and disclosure statement, please contact us at: info@shellvio.com

    Shellvio ships WORLDWIDE!

    By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.


    *Orders are processed and packed within 24-48 hours of placement, excluding weekends and public holidays. Orders placed on Friday after 1pm – Sunday will be dis patched the next business day.

    Shipping status

    When the payment for your order with SHELLVIO has been processed, you will receive a confirmation email. If you don’t receive an email, please check your junk mailbox.

    You will also receive an email with tracking details once your order is packed and leaves our warehouse. It may sometimes take up to 48 hours for tracking information to be available. If you still can’t find the confirmation or shipping email, it’s possible that you have entered an incorrect email address.

    You can contact us with your Order Number to check the status of your order or for any other shipping queries.

    Order tracking

    Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order.

    SHELLVIO is not responsible for lost or stolen package that are confirmed delivered by tracking. The customer assumes all responsibility for any loss, or damage of these items.

    International customs fee

    All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee.

    We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.

    SHELLVIO is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

    If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

    delivery time

    Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. SHELLVIO is not responsible for any delays caused by the carrier, especially during high-volume periods. SHELLVIO can never guarantee a delivery date.

    If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

    SHELLVIO is not liable for missing parcels due to errors on the customer or carrier's part.

    for more information

    email us at love@shellvio.com