Shipping & Delivery Information

SHELLVIO ships WORLDWIDE

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

*Orders are processed and packed within 24-48 hours of placement, excluding weekends and public holidays. Orders placed on Friday after 1pm – Sunday will be dispatched the next business day.

COUNTRY HKD $0-$620 HKD $620  HK$1000+  SHIPPING TIME
HONG KONG, MACAU, SINGAPORE FREE FREE FREE 1-3 days
3-5 days (SINGAPORE)
TAIWAN, JAPAN, CHINA, SOUTH KOREA, THAILAND $50  FREE FREE 3-7 days
AUSTRALIA $70 $40 FREE 5-10 days
USA & UK FREE FREE FREE 7-13 days
EUROPE $70 $40 FREE 7-14 days
Rest of the world $100 $80 $50 9-14 days

 

 SHIPPING STATUS

When the payment for your order with SHELLVIO has been processed, you will receive a confirmation email. If you don’t receive an email, please check your junk mailbox. 

You will also receive an email with tracking details once your order is packed and leaves our warehouse. It may sometimes take up to 48 hours for tracking information to be available. If you still can’t find the confirmation or shipping email, it’s possible that you have entered an incorrect email address.

You can contact us with your Order Number to check the status of your order or for any other shipping queries.

ORDER TRACKING

Once your order is packed and leaves our warehouse, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order. 

SHELLVIO is not responsible for lost or stolen package that are confirmed delivered by tracking. The customer assumes all responsibility for any loss, or damage of these items.

INTERNATIONAL CUSTOMS FEE

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.

SHELLVIO is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. SHELLVIO is not responsible for any delays caused by the carrier, especially during high-volume periods. SHELLVIO can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

SHELLVIO is not liable for missing parcels due to errors on the customer or carrier's part.

For further information please email us at love@shellvio.com